Frequently Asked Questions
Home Care Made Easy
Starting home care should be simple and reassuring. Discover answers to common questions below, and feel free to reach out for more information at 857 615 0337 or via email.
Frequently Asked Questions
Home Care Made Easy
Starting home care should be simple and reassuring. Discover answers to common questions below, and feel free to reach out for more information at 857 615 0337 or via email.
Arranging Service
Do you provide home care in my area?
Yes, we offer home health care in Greater Boston.
How do I arrange for services?
Call us anytime at (301) 381-0157 to discuss your needs and get started.
What if I’m unsure of the level of care needed?
Our RN will conduct a home visit to assess your loved one’s needs. We tailor care plans based on specific requirements, whether for a single day or ongoing support.
When can I call to schedule care?
You can reach us 24/7 at (301) 381-0157. We are here to help with emergencies or schedule changes at no extra cost.
How quickly can I expect service?
After completing our simple process, we guarantee a caregiver within 24 hours, often as soon as 6 hours after scheduling.
Is there a contract?
Yes, we do have contracts, but they are flexible— you can adjust or cancel services at any time without penalties.
Insurance
Do you accept insurance?
Yes, we accept all long-term care insurance plans.
How do I file an insurance claim?
We handle all paperwork for you, submitting invoices and nursing notes directly to your insurance company for timely reimbursement.
Scheduling Concerns and Cancellations
How do I change my schedule?
To reschedule, call us at 857 615 0337 We appreciate 24 hours’ notice when possible to ensure the best caregiver match and avoid late fees.
What if my caregiver can't work?
If your caregiver is unavailable, we will provide a replacement and inform you immediately to ensure a smooth transition.
Our Caregivers
Can caregivers provide transportation?
Yes, our caregivers can assist with transportation to appointments, errands, and social events.
What screening do caregivers undergo?
All caregivers complete thorough screenings, including drug tests, TB screenings, background checks, and verification of work references. They are licensed, bonded, and insured, with current certifications.
Will I have the same caregiver each day?
We aim for continuity of care, typically assigning the same caregiver during the week and a different one on weekends, based on your requested hours.
How can I be sure my caregiver is competent?
All caregivers hold valid certifications and undergo comprehensive training, including a 5-hour class with our Director of Nursing and annual education.
Client Services & Case Management
How often will someone check on my satisfaction?
We check in weekly with new clients and every 30 days with ongoing clients. RNs visit every 90 days throughout your care
How quickly will someone return my call after hours?
We answer calls whenever possible. If unavailable, we will return your call within 30 minutes.
Will you coordinate care with my support team?
Yes, we coordinate care with your doctors, social workers, and family members to ensure comprehensive support.
Is my information confidential?
Absolutely. We prioritize privacy and comply with HIPAA regulations to protect your information.
Still have questions about home care services?
No Problem.
Email us or call 857 615 0337.
Start a conversation.
For immediate assistance please call 301-381-0150. By submitting your information, you allow SmithLife Homecare to contact you.
SmithLife Homecare will only follow up with service and caregiver inquiries. Please call our office with all other inquiries.
Read more.
Find additional information about our home care services and caregivers in our brochure.